Is your phone system working for you or against you?

When your customers call your place of business, what do they hear when circumstances force you to place them on hold?

Research shows that people who are placed on silent hold become agitated after less than 30 seconds, while those who have something to listen to on hold will stay on the line for 3 minutes or longer without becoming irritated. Further, you have an opportunity to increase sales by introducing new products or services to your callers while on hold. So... Is your phone system working for you or against you?

Top Reasons to consider promoting your service center During those short moments a caller is on-hold !

1)         Properly produced, you should be providing Callers with a valuable overview of your Services  Its not a gimmick. Message on Hold is about providing positive information! And - Callers prefer hearing something  (they really do!) that speaks to their needs versus  Radio commercials or worse..  dead air. A well made On-Hold program engages the mind of the caller and brings them up to date with your services and specialties.

2)         Reinforce your advertising dollars spent with other mediums, such as yellow pages, radio and newspaper. What better way to remind callers about advertised services and issues than to include information they can use right away!

3)         It educates & prepares the prospect, while providing your business a more professional image. Communicate common issues, problems and the solutions you provide,  allowing you and your associates the opportunity to promote individualized services.